A WTF from ICBC

One of the funniest letters I have ever received in the mail was recently delivered to me. It came from ICBC (The Insurance Corporation of British Columbia) . . . not known for humour. It starts, “Dear valued customer” and goes downhill from there.

It seems they just moved to a new computer system and, as part of the move, they have been checking vehicle descriptions from the old system and found a discrepancy in mine. This has resulted in them overcharging me $2.00 for insurance on that vehicle since 2008 and they have calculated the refund at $2.00 plus interest of 3 cents for a total of $2.03.

There is then an explanation of why they do not refund amounts less than $5.00 as the cost of producing the cheque, covering letter, an envelope and postage to mail it to me is more than $5.00. OK so why did they go to the trouble and expense of producing a form, covering letter, an envelope and postage to mail it to me to tell me they over-charged me but won’t give me my money back? They have stolen my $2.03 and then spent some more of my money to send me a letter, telling me about it – so now I’m pissed off – maybe it’s not so funny after all!

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