Simplicity

I am reading “Simplicity” – Edward de Bono, 1998.

The author points out the difficulty of simplifying forms if it is undertaken by people who know the system.

“They cannot see why anyone should find ambiguities or difficulties. Perhaps there could be a professional ‘simple-minded’ body which could be hired to ‘misunderstand’ basic instructions.The experts would then have to outwit the simple-minded people so that these people could no longer make mistakes.”

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